Maya
A unified operations backend that cut manual reconciliation and support handoffs across Maya’s support, ops, and engineering teams.
Where it started.
Placeholder — confirm with Bani. Maya’s support and operations teams were reconciling transactions and resolving customer issues across siloed backend systems, with manual handoffs between support, ops, and engineering slowing every case down.
The solution.
We replaced the siloed backend systems and manual handoffs with one operations layer support, ops, and engineering all work from.
Unified case view pulling transaction, account, and support history into one screen.
Automated reconciliation workflows that flagged mismatches instead of requiring manual review.
Self-service tooling so support agents resolved common cases without escalating to engineering.
Shared audit trail across teams, replacing the manual handoff between support and ops.
What changed.
Placeholder metrics — replace with confirmed numbers from Bani before this goes live.
Average time to resolve support cases.
Reduction in manual reconciliation work.
Across the unified operations backend.
From build to full team adoption.
What changed.
One shared case view
Support, ops, and engineering work from the same case view instead of switching between systems.
Automatic reconciliation checks
Mismatches get flagged automatically instead of being caught during manual review.
Self-service resolution
Agents resolve common cases themselves instead of escalating every issue to engineering.
One audit trail
Every case carries a single audit trail that every team can see and trust.
"Placeholder quote — swap for the real pull quote once Bani sends it over."
Placeholder
Maya — placeholder, confirm name & title
